We collect what is needed
Information is collected to process transactions, manage accounts, deliver products, operate securely, and support customers.
Privacy and data protection
Privacy Policy
This policy explains how Saidu Sesay Enterprise collects, uses, stores, shares, and protects personal information across our website, customer portal, branches, applications, and business systems.
Effective date: 15 July 2026Last updated: 15 July 2026
Privacy overview
Our approach to personal information
We seek to collect only information reasonably required for our business, protect it through appropriate controls, and use it transparently and responsibly.
We do not sell personal data
Information may be shared only where needed for operations, service delivery, security, professional advice, or legal compliance.
Security is built into the system
Access permissions, authentication, encryption, audit logs, backups, and monitoring help protect business information.
You can contact us
Individuals may ask questions, request corrections, raise complaints, or submit other privacy-related requests.
Policy implementation notice
This policy should be reviewed against the company's actual data practices, technology configuration, contracts, retention requirements, and applicable laws before final production publication.
Full Privacy Policy
References to “we”, “our”, or “us” in this policy mean Saidu Sesay Enterprise. References to “you” include customers, users, suppliers, applicants, employees, contractors, and other individuals whose information we process.
1. Introduction
Saidu Sesay Enterprise respects the privacy of customers, suppliers, employees, job applicants, contractors, website visitors, customer-portal users, and other people who interact with our business.
This Privacy Policy explains what personal information we may collect, how we use it, when it may be shared, how it is protected, and the choices available to individuals.
This policy applies to information collected through our public website, customer portal, quotation forms, branch operations, point-of-sale systems, customer accounts, supplier records, recruitment processes, deliveries, mobile applications, and other authorised business systems.
2. Information we collect
The information collected depends on how you interact with our company.
2.1 Identity and contact information
- Full name
- Telephone number
- Email address
- Residential, business, billing, or delivery address
- Company or organisation name
- Job title or occupation
- National identification or registration details where required
2.2 Customer and transaction information
- Customer account number
- Products requested or purchased
- Quotations, orders, invoices, receipts, and returns
- Payment records and outstanding balances
- Credit limits, account terms, and payment history
- Preferred branch and collection arrangements
- Delivery destination and delivery instructions
- Customer-service enquiries, complaints, and feedback
2.3 Payment information
We may collect information needed to verify or reconcile payments, such as transaction references, payment method, payment date, amount, bank-transfer confirmation, or mobile-payment confirmation.
We do not ask customers to provide banking passwords, payment PINs, one-time verification codes, or other secret account credentials.
2.4 Supplier and business-partner information
- Supplier or business name
- Contact-person details
- Registration and tax information
- Banking and payment details
- Product catalogues and price lists
- Purchase orders, invoices, deliveries, and payment history
- Contracts, references, and compliance documentation
2.5 Recruitment and employment information
- Curriculum vitae or résumé
- Application and cover letter
- Educational and professional qualifications
- Employment history
- References
- Identification and licence information
- Interview and assessment records
- Attendance, payroll, performance, and staff records
2.6 Website and technical information
- Internet Protocol address
- Browser and device type
- Operating system
- Pages visited and actions performed
- Login date and time
- Referral source
- Cookies and similar technologies
- System errors, performance records, and security logs
2.7 Images and security information
Where CCTV or other security systems are used at a branch, warehouse, office, loading area, or business facility, images may be recorded for safety, security, loss prevention, incident investigation, and protection of people and property.
3. How we collect information
- Directly from you when you visit a branch
- When you request a quotation or submit an enquiry
- When you create or use a customer-portal account
- When you make a purchase, payment, return, or delivery request
- When you apply for a customer credit account
- When you contact customer service
- When you submit a job application
- When a supplier or business partner provides information
- Automatically through website, portal, application, or security logs
- From authorised employees, agents, contractors, or service providers
- From publicly available business or professional information where appropriate
4. How we use personal information
We use personal information only for legitimate business, operational, contractual, security, and legal purposes.
- Responding to enquiries and quotation requests
- Creating and managing customer accounts
- Processing sales, invoices, receipts, returns, and refunds
- Managing cash, credit, bank-transfer, or mobile-payment records
- Checking stock availability across branches
- Coordinating product collection, delivery, and stock transfers
- Managing suppliers, purchasing, and goods received
- Sending order, payment, delivery, or account communications
- Maintaining customer statements and balances
- Preventing fraud, theft, unauthorised access, and misuse
- Monitoring system performance and business security
- Managing recruitment, employment, payroll, attendance, and performance
- Preparing operational, financial, inventory, and management reports
- Improving our products, services, website, systems, and customer experience
- Meeting accounting, taxation, auditing, legal, or regulatory requirements
- Establishing, exercising, or defending legal rights
5. Basis for processing information
Depending on the circumstances, we may process information because it is necessary to provide requested products or services, perform a contract, respond to an enquiry, protect legitimate business interests, comply with a legal obligation, protect people or property, or because the individual has provided consent.
Where processing depends on consent, consent may generally be withdrawn by contacting us. Withdrawal does not automatically affect processing that was lawful before consent was withdrawn.
7. Cloud hosting and technology providers
Our digital platform may use Vercel for website or application hosting and Firebase or related Google Cloud services for authentication, databases, storage, cloud functions, notifications, monitoring, and security.
Information processed through these services may be stored or handled on secure infrastructure operated by the relevant technology provider. Their processing may also be governed by their own privacy and security terms.
We configure access permissions, authentication controls, database rules, storage rules, logging, and other security settings to reduce unauthorised access.
9. International processing and transfers
Some cloud, communications, analytics, software, or infrastructure providers may process information outside Sierra Leone.
Where information is transferred or processed internationally, we seek to use reputable providers and reasonable contractual, technical, and organisational safeguards appropriate to the nature of the information.
10. Information security
We use administrative, physical, and technical measures intended to protect information against unauthorised access, loss, alteration, disclosure, misuse, or destruction.
- Role-based access permissions
- Strong authentication and password controls
- Multi-factor authentication where available
- Encrypted network connections
- Firebase security rules and access restrictions
- Activity, login, transaction, and audit logs
- Backups and recovery procedures
- Security updates and system monitoring
- Staff confidentiality and access responsibilities
- Physical security at offices, branches, and warehouses
- Restricted access to financial, employee, and customer records
10.1 No system is completely risk-free
Although we apply reasonable safeguards, no internet, cloud, email, storage, or information system can be guaranteed to be completely secure. Users should also protect their accounts, devices, passwords, and verification codes.
11. Customer-portal security
Portal users are responsible for maintaining the confidentiality of their login credentials and for activity performed through their accounts, except where unauthorised access results from our own failure to apply reasonable security.
- Use a strong and unique password
- Do not share passwords or verification codes
- Keep your registered email address and telephone number secure
- Sign out after using a shared or public device
- Notify us promptly about suspected unauthorised access
- Do not attempt to access another customer's information
12. Information retention
We retain information only for as long as reasonably necessary for the purposes described in this policy, including customer service, account management, contractual obligations, accounting, taxation, audits, fraud prevention, security, dispute resolution, employment, and legal requirements.
Retention periods may vary according to the type of record. When information is no longer required, it may be securely deleted, anonymised, archived, or restricted from normal use.
13. Your privacy choices and rights
Subject to applicable requirements, verification, and lawful limitations, individuals may contact us regarding personal information held about them.
- Request access to personal information
- Request correction of incomplete or inaccurate information
- Request deletion where continued retention is not required
- Object to certain uses of information
- Request restriction of certain processing
- Withdraw consent where processing depends on consent
- Request information about significant disclosures
- Request closure of a customer-portal account
- Submit a complaint about privacy handling
13.1 Identity verification
Before responding to a privacy request, we may need to verify the requester's identity, authority, customer relationship, employee status, or legal entitlement to the information.
13.2 Limitations
A request may be limited where disclosure would affect another person's privacy, reveal confidential business information, conflict with a legal obligation, interfere with fraud or security investigations, or require deletion of records that must lawfully be retained.
14. Marketing communications
Where permitted and appropriate, we may send information about products, services, branch updates, promotions, payment reminders, or business announcements.
Recipients may request that optional marketing communications stop by using an unsubscribe method where provided or by contacting us. Operational messages about active orders, accounts, deliveries, payments, security, or service changes may still be sent.
15. Children's privacy
Our services are primarily intended for adults, businesses, contractors, and organisations. We do not knowingly create commercial customer accounts for children without appropriate adult or legal-authority involvement.
A parent or guardian who believes that a child has submitted personal information without appropriate permission should contact us.
16. CCTV and branch security
CCTV may be used at branches, offices, warehouses, loading areas, payment areas, and other business locations for safety, security, loss prevention, incident review, and protection of staff, customers, products, vehicles, and property.
CCTV recordings are accessible only to authorised personnel and may be shared where necessary for investigations, insurance, legal proceedings, or lawful authority requests.
17. Third-party websites and services
Our website may link to map services, social platforms, payment services, messaging applications, suppliers, or other third-party websites.
We are not responsible for the privacy practices, security, content, or availability of independent third-party services. Users should review the relevant provider's privacy information before submitting personal data.
18. Automated tools and business analytics
Our systems may automatically generate stock alerts, branch reports, customer balances, sales summaries, fraud indicators, delivery notifications, or other operational outputs.
Important decisions involving customer credit, employment, disciplinary action, supplier approval, refunds, or account restrictions should include appropriate human review and authorisation.
19. Security incidents and data breaches
If we identify a security incident affecting personal information, we may investigate, contain the issue, restore services, preserve evidence, review access logs, notify relevant service providers, and take other appropriate corrective action.
Where notification is required or reasonably appropriate, affected individuals or relevant authorities may be informed according to the nature, likelihood, and possible impact of the incident.
20. Changes to this Privacy Policy
We may update this policy to reflect changes in our services, branches, systems, technology providers, legal requirements, or business operations.
The latest version will be published on this page with an updated revision date. Significant changes may also be communicated through the website, customer portal, email, branch notice, or another appropriate channel.
21. Contacting us about privacy
Questions, correction requests, access requests, complaints, or security concerns should include enough information for us to understand and verify the request.
- Company: Saidu Sesay Enterprise
- Address: 2B Kingtom Bridge, Freetown, Sierra Leone
- Privacy email: privacy@saidusesayenterprise.com
- General email: info@saidusesayenterprise.com
- Telephone: +232 00 000 000
Submit a privacy request
Contact us to ask a question, request a correction, report a suspected security problem, or make another privacy-related request.
Email the privacy teamInformation to include
- Your full name and contact information
- Your relationship with the company
- The branch or service involved
- A clear description of the request
- Relevant account, invoice, order, or application reference
- Evidence of authority when acting for another person
Do not email passwords, payment PINs, one-time codes, or complete banking credentials.
Questions about this policy?
Contact Saidu Sesay Enterprise for clarification about personal information, customer accounts, website data, or privacy requests.