Terms and Conditions

By accessing or using any website, customer portal, quotation service, ordering channel, branch service, or other digital service operated by Saidu Sesay Enterprise, you confirm that you have read and accepted these Terms and Conditions.

When acting for a company, contractor, institution, project, or another person, you confirm that you have authority to accept these terms and communicate instructions on their behalf.

When you do not agree with these terms, you should stop using the relevant service and contact us before submitting an order, payment, or sensitive business information.

Saidu Sesay Enterprise is a building-materials, hardware, and construction-supplies enterprise operating through four connected branches.

Our principal business location is 2B Kingtom Bridge, Freetown, Sierra Leone.

Official branch details, telephone numbers, email addresses, opening hours, and authorised payment instructions should be confirmed through our website or directly with the relevant branch.

We make reasonable efforts to present accurate product information. However, catalogue information may be general and may not reflect the exact product, manufacturer, brand, batch, colour, dimensions, grade, packaging, or specification currently available at a particular branch.

Images and visual representations may be illustrative. Screen settings, lighting, supplier changes, manufacturing tolerances, and product batches may cause differences in appearance.

Customers must confirm all important specifications before purchasing, especially where materials will be used for structural, electrical, plumbing, roofing, safety-critical, or regulated work.

Our employees may provide general product information, current availability, common applications, manufacturer details, and ordering assistance.

This information does not replace project drawings, engineering calculations, site assessment, professional design, statutory approval, manufacturer instructions, or advice from a qualified engineer, architect, electrician, plumber, surveyor, contractor, or other responsible professional.

The customer remains responsible for confirming that products, quantities, installation methods, and safety measures are suitable for the intended project.

Quotations are prepared using the information supplied by the customer and the pricing, stock, supplier, delivery, and commercial information available at the time of preparation.

Every quotation is subject to its stated validity period. After expiry, prices, quantities, delivery charges, availability, discounts, taxes, and other terms may be reviewed.

A quotation does not create a confirmed order or reserve stock unless we expressly confirm the reservation and all required payment or deposit conditions have been satisfied.

Submitting a request, purchase list, online form, message, or payment notification does not automatically mean that an order has been accepted.

We may confirm an order through an authorised invoice, receipt, order confirmation, approved customer-account transaction, or other official communication.

We may decline, suspend, correct, or cancel an order when there is a pricing error, stock difference, suspected fraud, failed payment, supplier issue, legal restriction, security concern, or operational problem.

Unless otherwise stated, website prices, verbal estimates, promotional information, and catalogue references should not be treated as final quotations.

The amount payable is the amount shown on the accepted invoice, approved quotation, receipt, or other official transaction document.

Discounts require proper authorisation. Employees who are not authorised to approve discounts cannot bind the company to an unapproved price.

Customers must use only payment details confirmed through an authorised company channel. We are not responsible for payments sent to an unauthorised individual, incorrect account, false payment request, or fraudulent communication not issued by us.

An order may remain unconfirmed until cleared funds have been received and verified.

Customers should keep invoices, receipts, transfer confirmations, and other payment records.

Credit is not automatic. Customers may be required to provide identification, business documentation, references, financial information, authorised representatives, and other supporting records.

We may approve, decline, suspend, reduce, increase, or withdraw a credit facility based on payment history, risk assessment, account activity, business requirements, or management decision.

Customers must pay all amounts by the stated due date and report disputed transactions promptly.

Inventory records are updated through branch and warehouse operations, but temporary differences may occur because of simultaneous sales, receiving, transfers, returns, damage, counting, connectivity, or data-entry issues.

A verbal statement or website display does not guarantee that stock will remain available.

A reservation is effective only when confirmed by an authorised employee and any required deposit, payment, or documentation has been completed.

When another person collects on behalf of a customer, we may require the collector’s name, telephone number, identification, vehicle details, and customer authorisation.

Risk in collected goods normally passes to the customer or authorised collector once the goods have been checked, accepted, and released.

Delivery may be offered subject to product type, quantity, destination, vehicle availability, road conditions, site access, payment status, and agreed commercial terms.

Delivery dates and times are estimates unless expressly confirmed otherwise. Delays may arise from traffic, weather, loading, vehicle problems, road conditions, security restrictions, supplier delays, or other circumstances outside our reasonable control.

The customer must provide an accurate address, active contact number, access details, landmarks, authorised receiver, and safe unloading location.

Risk of loss or damage normally passes to the customer when goods are collected, delivered, or otherwise accepted by the customer or an authorised representative.

Where permitted by applicable law and stated in the transaction terms, ownership may remain with Saidu Sesay Enterprise until full cleared payment has been received.

The customer must store, secure, handle, and use products appropriately after risk has passed.

The customer or authorised receiver should compare delivered or collected goods with the invoice, delivery note, or order confirmation.

Visible shortages, incorrect items, damaged packaging, or obvious defects should be recorded before acceptance whenever possible.

Reports should include the transaction reference, product details, quantity, date, photographs where relevant, and a clear description of the issue.

A return request does not guarantee acceptance. Products must normally be unused, complete, properly stored, in saleable condition, and accompanied by the original receipt or invoice.

The customer may be responsible for returning the product to the relevant branch unless collection is specifically approved.

Approved exchanges are subject to replacement stock. Price differences may be charged or credited.

Refunds require verification of the original payment, transaction documents, returned products, approval, and customer identity or authority.

Where possible, refunds may be made through the original payment method. Processing time can vary according to the bank, payment provider, internal controls, and supporting records.

An approved credit note may be offered instead of a cash refund where appropriate and permitted.

Warranty terms vary by product, manufacturer, supplier, installation, use, and documentation.

A warranty claim may require the original receipt, product information, serial or batch number, photographs, inspection, installation details, and compliance with manufacturer instructions.

Damage caused by misuse, incorrect installation, unauthorised modification, normal wear, unsuitable storage, environmental exposure, or failure to follow instructions may not be covered.

Some services may require registration, verification, and approval. We may restrict access based on customer status, role, branch, security risk, or service availability.

Users must provide accurate information and keep their profile, telephone number, email address, business details, and authorised representatives current.

You are responsible for activity performed through your account unless you have reported unauthorised access and taken reasonable steps to secure it.

By submitting contact information, you authorise us to use it for enquiries, quotations, orders, deliveries, account administration, payment reminders, security notices, and customer service.

Messages may be delayed, filtered, intercepted, or sent to an outdated contact. Customers should maintain current contact information and verify urgent instructions through an official channel.

Marketing messages may include an available opt-out method where required.

We may collect and use information needed to operate the website, respond to enquiries, prepare quotations, fulfil orders, manage accounts, process payments, coordinate deliveries, prevent fraud, and comply with legal obligations.

More information about data handling, security, retention, sharing, and customer rights is provided in our Privacy Policy.

Unless otherwise stated, the website design, text, graphics, branding, documents, catalogues, photographs, databases, software, and other content are owned by or licensed to Saidu Sesay Enterprise.

You may view and print reasonable extracts for personal purchasing or legitimate business enquiry purposes.

You may not reproduce, modify, publish, sell, sublicense, scrape, distribute, or commercially exploit protected content without written permission.

Our website may link to third-party websites or use services provided by hosting, database, payment, mapping, email, analytics, communication, and security providers.

We do not control all third-party content, availability, security, privacy practices, or service interruptions.

A third-party link does not automatically mean that we endorse every statement, product, or service on that platform.

We aim to provide reliable services but do not guarantee uninterrupted access to the website, customer portal, branch systems, mobile services, messaging channels, or inventory information.

We may suspend or restrict services for maintenance, upgrades, cybersecurity response, power failure, connectivity issues, emergencies, legal requirements, or operational protection.

Nothing in these terms excludes liability that cannot lawfully be excluded.

To the extent permitted by law, Saidu Sesay Enterprise is not responsible for indirect, incidental, special, punitive, or consequential loss arising from website use, delayed communication, unavailable stock, project delay, incorrect installation, professional-design errors, or misuse of products.

Customers are responsible for confirming technical suitability, quantities, site conditions, installation, storage, handling, safety, approvals, and professional supervision.

Where liability is established in connection with a specific transaction, it may be limited to the amount paid for the affected goods or services, subject to applicable law.

To the extent permitted by law, you agree to compensate Saidu Sesay Enterprise for reasonable losses, claims, costs, or liabilities resulting from your unlawful use of our services, infringement of another person’s rights, false information, unauthorised account activity, or breach of these terms.

Such events may include extreme weather, flooding, fire, accident, civil disturbance, epidemic, government action, import restriction, supplier failure, fuel shortage, transport disruption, power failure, telecommunications outage, cyberattack, labour disruption, or other exceptional circumstances.

We will take reasonable steps to manage the effect of such events, but orders, deliveries, prices, and services may be delayed, changed, suspended, or cancelled.

We may suspend or terminate website access, customer accounts, credit facilities, orders, or services where there is non-payment, fraud risk, abusive conduct, security concern, unlawful activity, repeated breach, or another reasonable business justification.

Termination does not remove obligations that arose before termination, including outstanding payment, product-return duties, confidentiality, and dispute resolution.

Please provide your name, contact details, branch, invoice or receipt number, dates, product details, delivery information, and a clear description of the issue.

We will review available records and may request further documents, photographs, inspection, staff statements, supplier information, or payment evidence.

The parties should first attempt to resolve disputes through good-faith communication and internal review before beginning formal proceedings, where appropriate.

These Terms and Conditions are governed by the laws of Sierra Leone, subject to any mandatory legal rights or requirements that apply to the relevant transaction.

Any dispute that cannot be resolved informally may be submitted to a court or other competent dispute-resolution process in Sierra Leone.

The updated version will be published on this page with a revised effective date.

Material changes may also be communicated through the website, customer portal, branch notices, email, or another appropriate channel.

Continued use after an update means the new terms will apply from their stated effective date, subject to applicable law.

Saidu Sesay Enterprise

2B Kingtom Bridge, Freetown, Sierra Leone

General enquiries: info@saidusesayenterprise.com

Legal and policy enquiries: legal@saidusesayenterprise.com

Telephone: +232 00 000 000